Privacy Policy

Information associated with an inquiry

When you contact us, the information you provide may include your name, email address or telephone number, state of residence, program topic, preferred coach, and the contents of your correspondence. Provide only what is needed to discuss educational services.

When you visit the site or open an external form, the hosting or form provider may process technical information such as an IP address, browser and device information, page address, and request time to deliver and protect the service. Cookies and analytics depend on the features in use, as described below.

Information we do not request

Our inquiry channels are not intended for medical or claims records. Do not submit Social Security numbers, VA file numbers, dates of birth, passwords, diagnoses, medical records, service records, decision letters, or individual claim details. If you send such information by mistake, contact us to request its removal without repeating the sensitive information in your request.

How inquiry information is used

Inquiry information is used to respond to your request, explain the program, discuss scheduling, connect you with the appropriate program contact, and maintain a record of the correspondence. Information may also be used to protect our services, resolve disputes, and meet applicable obligations.

A request for program information is not, by itself, permission for unrelated promotional messages. Any optional marketing choice should be presented separately from the request. You can ask us to stop promotional communications or use an unsubscribe option provided in a message.

HubSpot forms and contact management

When you submit a HubSpot form linked from or embedded in this site, the form information is transmitted to HubSpot and made available to Veteran Centrix through its account. The form may identify the program or coach you selected so the business can direct your inquiry.

HubSpot provides the form and contact-management service. Its notices describe its own processing. Review both this policy and any notice or communication choices displayed on the form. Opening a hosted form takes you to a service outside this website.

• HubSpot Privacy Policy

Who may receive information

Information may be made available to personnel handling your inquiry and providers supporting website hosting, forms, business communications, or contact management, to the extent needed for those purposes. A selected coach may receive the inquiry information needed to respond.

Information may also be disclosed when required by applicable law or a valid legal process, or when reasonably necessary to protect rights, safety, or the security of our services. Ask us about a proposed disclosure if you are unsure who will handle your request.

Cookies and similar technology

Embedded services and externally hosted forms may use cookies or similar technologies for functions such as security, remembering information, or measuring interactions. The technologies used depend on the services and settings enabled for that page or form.

Where a consent choice is provided, use it to manage optional cookies. You can also manage cookies through your browser, although blocking them may affect form behavior. A form's communication checkbox and a website's cookie choice serve different purposes; review each separately.

Retention and protection

Information should be retained only for as long as reasonably needed for the purposes described here, including responding to inquiries, maintaining necessary business records, and meeting applicable obligations. Retention depends on the information, the relationship, and any legal need to keep it. You may ask us to review whether your information is still needed.

No internet transmission or storage system is completely secure. Avoid sending sensitive records through an inquiry channel. Service providers may process information in countries other than the country where you live; their applicable privacy notices describe their international processing arrangements.

Privacy requests and communication choices

Contact us using the details below to ask about your information, request a correction or deletion, or change your communication preferences. Depending on the law that applies, you may have additional rights concerning access, a copy of your information, restriction, objection, or withdrawal of consent. Rights may be subject to exceptions.

We may need enough information to verify your identity and locate the relevant records before addressing a request. Do not attach medical records or government identification unless a secure, necessary verification method has first been explained. Unsubscribing from marketing does not prevent a reply to a new inquiry you initiate.

Children's information

This website is intended for adults seeking information about educational services and is not directed to children under 13. If you believe a child has provided personal information through our inquiry channels, contact us so the information can be reviewed and removed as appropriate.

Changes and questions

This notice may be revised when our services or information practices change. Review the date displayed with the notice and contact us with questions. Any material change requiring additional notice or consent will be handled as required by applicable law.